Refund policy

At DiLuxe Studios LLC, all sales are final. We do not accept returns, exchanges, or offer refunds for any products or services, including digital items, physical merchandise, or booked services.

By completing your purchase, you agree to these terms and acknowledge that all products and services are sold as-is without the option for return or refund.

Exceptions

• We only consider replacements in cases of:

  • Defective or damaged physical products upon delivery (proof required within 48 hours of receipt).

  • If a digital product fails to deliver due to a system error, we will re-send the product at no additional cost.

Customer Responsibility

Please ensure that all order details, including contact information, are entered correctly at checkout. We are not responsible for failed deliveries due to incorrect or incomplete contact details.

Contact Us

If you experience a problem with your order, please contact us promptly at: VIPCONCIERGE@DILUXESTUDIOS.COM