Shipping policy
At DiLuxe Studios LLC, we offer both digital and physical products. Please review our shipping terms below:
Digital Products
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All digital products (e.g., downloadable files, digital services) are delivered via email immediately upon successful purchase, unless otherwise stated.
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If you do not receive your digital download, please contact us at VIPCONCIERGE@DILUXESTUDIOS.COM with your order details.
Physical Products
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Processing Time: All physical orders are processed within 3–5 business days after purchase, unless otherwise noted on the product page.
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Shipping Carriers: We ship via USPS or FedEx depending on your location and shipping selection.
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Shipping Times: Delivery estimates vary based on destination and do not include processing time.
Shipping Confirmation & Tracking
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Once your physical order ships, you’ll receive a tracking number via email.